Terms of Service
1. About these terms
These Terms of Service ("Terms") govern your use of the VerveX Engines website and any services we provide, including consultations, AI Assessments, and AI Engine builds and deployments. VerveX Engines is a brand of VerveX AI (referred to as "we", "us", or "our").
By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or engage our services.
2. Our services
We offer two primary service types:
- AI Assessment. A scoped engagement during which we interview your team, map your processes, and deliver a written report ranking automation opportunities with expected returns for each.
- AI Engine builds. The design, build, deployment, and ongoing operation of custom AI systems on dedicated hardware, intended to automate a specific business function for your organisation.
The specific deliverables, timelines, fees, and other commercial terms for any engagement will be set out in a separate written proposal or contract agreed between us and the client.
3. Discovery calls and quotes
Discovery calls are offered free of charge and carry no obligation. Any quote, estimate, or proposal we provide is valid for the period stated in the document and may be subject to revision if the scope, requirements, or timeline change before a contract is signed.
4. Payment
Fees, payment schedules, and accepted payment methods will be set out in the proposal or contract for each engagement. Unless agreed otherwise:
- Assessment fees are payable in full before the Assessment commences.
- Engine setup fees are payable on contract signature.
- Engine retainers are billed monthly in advance.
- Payments are due within 7 days of invoice date.
- Late payments may incur reasonable interest and recovery costs.
We reserve the right to suspend or terminate services where payments are significantly overdue.
5. Money-back guarantee at Exploration stage
During the Exploration phase of an Engine build, we verify that the technical and data foundations required for your Engine are in place. If we discover a genuine showstopper that prevents the Engine from being delivered as scoped, you may request a full refund of fees paid for that phase. This guarantee applies only to the Exploration phase and only where the blocker is identified before the build phase begins.
6. Client responsibilities
To deliver our services successfully, we need you to:
- Provide accurate and complete information about your business, processes, and goals.
- Grant the access we need to the tools and systems we are integrating with.
- Respond to questions and review requests in a reasonable timeframe.
- Have authority to grant the access and consent required for the engagement.
- Maintain your own backups and security of the systems and accounts the Engine connects to.
Delays or limitations in any of the above may affect timelines and outcomes, and we will not be responsible for results that are limited as a consequence.
7. Ownership and intellectual property
Our IP. VerveX Engines retains ownership of all underlying tools, frameworks, code, prompts, methodologies, documentation, and know-how we use or develop in providing services, including any improvements or generalisations we develop while serving you.
Your data. You retain ownership of your business data and any inputs you provide to us. Where we generate outputs specifically for your business using your data, you receive a licence to use those outputs for your business purposes, in line with the terms of your engagement.
Engine deliverables. Unless your contract states otherwise, the AI Engine and any configuration we deploy for you are provided under licence for the duration of your engagement. On termination, we may remove or disable proprietary components and recover any leased hardware.
8. Confidentiality
Both parties agree to keep each other's confidential information confidential and to use it only for the purposes of the engagement. This obligation continues after the engagement ends.
We may reference our work with you (for example, naming you as a client or summarising the outcome at a high level) for marketing purposes, unless you ask us not to.
9. Limitations and disclaimers
Our services involve AI systems and third-party tools. While we use reasonable skill and care, we do not guarantee any specific commercial outcome, return on investment, or savings figure unless expressly stated in your written contract.
AI outputs may contain errors, inaccuracies, or biases. You are responsible for reviewing AI-generated content before relying on it for decisions or external communications. We are not liable for actions taken based on AI outputs without appropriate review.
To the extent permitted by law, our total liability to you in connection with any engagement is limited to the fees paid by you to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or incidental losses, including lost profits, lost data, or business interruption.
10. Third-party services
Our services depend on third-party platforms (such as cloud providers, AI model providers, and the software your business already uses). Their availability, pricing, and terms are outside our control. We are not responsible for service interruptions, changes, or costs caused by third parties.
11. Termination
Either party may terminate an engagement in line with the terms set out in the relevant contract. Unless agreed otherwise:
- Monthly retainers may be terminated by either party on 30 days written notice.
- Fees paid for the current billing period are not refundable on termination.
- On termination, we will provide a reasonable handover and remove proprietary components from your environment.
We may terminate immediately for material breach, non-payment, or unlawful use of our services.
12. Use of our website
You agree not to use our website or services in any way that is unlawful, harmful, fraudulent, or that infringes the rights of others. We may suspend or restrict access where necessary to protect the website or other users.
13. Changes to these terms
We may update these Terms from time to time. The most current version will always be available on this page, with the "Last updated" date at the top. Material changes that affect existing clients will be communicated directly.
14. Governing law
These Terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Australia, unless agreed otherwise in writing.
15. Contact us
For any questions about these Terms, contact us at [email protected].